Spanish Freight Forwarder Transmec de Bortoli Group Espana Gives Digital Tracking Services with ShipsGo
The company was founded in 1983, with the name of General Transport Espana. In 2003, the company was integrated to Transmec De Bortoli Group. The company is headquartered in Madrid, and have branches in Barcelona and Granada. The Group offers a full range of services in the international trade business; National and International Road Freight, Airfreight, Sea Freight, Cross Trade, Customs Brokerage, Warehousing, and Logistics services. The skills and steady commitment of its team permit Transmec de Bortoli Group to provide customized services and international trade consulting.
Approach: Freight Forwarder Package
Transmec De Bortoli Group has been using ShipsGo services mainly in “Sea Export Department” to give tracking services for the exporters for two years. In 2019, they plan to use those services in the “Import Department,” too. Before ShipsGo, tracking was not a standard service in Transmec De Bortoli Group. Tracking information was given only the customers when they asked for. For two years, Transmec De Bortoli Group “Sea Export Department” sends regular e-mails automatically (having the logo of the company) to all customers for the notification of the position of the containers via ShipsGo tracking module. Customers never see the brand of ShipsGo in the e-mails. ShipsGo acts as the outsourced tracking department of Transmec De Bortoli Group.
Transmec De Bortoli Group gives the tracking service to its customers free. The company’s strategy is to use it as a sales tool. “We offer our tracking service as a value-added tool to potential customers; we gain new customers due to this service,” says the Director of Transmec De Bortoli Group, Max Albella.
Working with ShipsGo changed the way of doing business. Before ShipsGo, “Sea Export Department” never requested the information of Master Bill of Lading number from the shipping lines. They used to work with container numbers. However, a Master of Bill of Lading number may represent many container numbers. ShipsGo charges to the company by shipment (a container or a Master of B/L). Now, the company pushes the shipping lines to get the Master B/L number and decreases the costs of tracking.
- Transmec De Bortoli Group offers standart tracking service for its customers
- Tracking tool is being used as a sales tool and increase the sales.